Support

A powered USB-C multiport adapter: one HDMI output plus a USB-C passthrough port for the charger. Apple's USB-C Digital AV Multiport Adapter is the safe default. Plug the wall charger into the adapter's passthrough, not into the iPad, so the iPad charges while it presents.

Two things bite people. First, a plain USB-C to HDMI cable works but leaves you no way to charge, and a long service will drain the iPad. Second, on older Lightning iPads the display adapter must be the Apple Lightning Digital AV Adapter, because cheap Lightning clones often output nothing or drop to a black screen partway through.

Use a good HDMI cable and, where the run is long, an active or fibre HDMI cable. Most "the screen flickers" reports are the cable, not the iPad.

Keystone takes ownership of the external display and paints it black the moment it connects, so it should never mirror. If you are seeing the console on the projector, one of these is true:

1. You are AirPlaying with Screen Mirroring. In Control Centre, Screen Mirroring mirrors everything. Turn it off, then AirPlay again from the Keystone output menu, or use a cable. Keystone can only own a display that is presented to it as a separate screen.
2. Keystone is not in the foreground. If you leave the app, iPadOS may show the home screen or another app on the second display. Come back to Keystone and the output returns to black or to the last fired slide.
3. The projector is scaling or overscanning, which reads as a mirrored looking border. Set the projector to its native 1080p mode and turn off any Overscan, Just Scan or Screen Fit option.

Before people are in the room: connect the cable, check that the output chip in the toolbar turns green and reads the resolution, and fire one slide.

There are three routes, and none of them needs an account.

1. Type or paste. New Song, then paste the lyrics in. A blank line starts a new slide, and a line such as Verse 1 or Chorus on its own starts a new section. That is the fastest way to bring in a song from an email or a chord chart.
2. Import a file. Put plain text or ChordPro files in Files, on the iPad or in iCloud Drive, then import them from the Songs library. You can also send a file to Keystone from another app with the share sheet.
3. Import a PDF. If your slides already exist as a PDF, import it as a presentation and each page becomes a slide.

Add the copyright line and the CCLI number in the song's details and Keystone puts the notice on the first slide of that song automatically. Reporting what you use is still your responsibility under your CCLI licence.

All of it. Every feature in Keystone is in the free app, with nothing counted and nothing expiring: as many songs, services, images, videos and presentations as the iPad will hold, video playback in the background or the foreground, as many arrangements per song as you need, the theme editor and fonts you import, per-slide backgrounds and overrides, the stage display, messages and lower thirds, both bundled Bibles (KJV and WEB) by reference or keyword, every timer, the panic cluster (Clear All, Blackout, Logo, Lock Output), and keyboard and clicker control.

The one difference is on the audience screen. On the free plan a full screen "Made with Keystone" mark appears for five seconds out of every fifteen. It dims the whole slide rather than covering it, so the room can still read the words underneath, and it never shows during a blackout or on an empty pre-service screen. Your console is not marked: the running order, the grid and the controls you work from stay clean.

Keystone Pro removes that mark, and that is the whole of it. USD 14.99 per month or USD 99 per year, about 45 percent less than paying by the month, with a 14 day free trial for new subscribers. There is no second feature list waiting behind the price.

A subscription check can never stop a slide reaching the projector. If a receipt cannot be read, the app keeps presenting and treats you as a subscriber.

Subscriptions are billed by Apple, so cancelling happens in your Apple Account rather than inside Keystone:

1. Open Settings on the iPad or iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap Keystone Pro, then Cancel Subscription.

Cancel at least 24 hours before the period ends, otherwise it renews. If you cancel during the 14 day free trial you are not charged, and the audience screen stays clean until the trial date passes. When Pro lapses you lose nothing but the clean screen: every feature keeps working, your library is untouched, and the "Made with Keystone" mark comes back over the audience picture until you subscribe again.

Refunds are handled by Apple, not by us, at reportaproblem.apple.com. Email us anyway if something went wrong, because we would rather fix it.

Open Settings inside Keystone and tap Restore Purchases. That asks Apple for the receipt again, which fixes almost every case, including a new iPad or a reinstall.

Check you are signed in to the same Apple Account that bought the subscription. A subscription bought on a personal account does not appear on an iPad signed in to a shared church account.

If the mark is still appearing, email us with the date of purchase and we will sort it. In the meantime the app keeps running, with every feature, and the projector keeps working.

Keystone writes a plain text diagnostics log inside its own folder. Open the Files app, go to On My iPad, open the Keystone folder and look for keystone-diagnostics.log. Share that file to Mail and send it to us with a note about the time it happened.

The log records app events such as connects, fires and errors. It stays on your iPad unless you share it, and you can delete it at any time. Details are in the privacy policy.

No. Songs, media, Bibles and running orders live on the iPad and are read from local storage. Put the iPad in Do Not Disturb, or in Airplane Mode with AirPlay off if you are on a cable, and nothing about the show depends on the building's Wi-Fi.

Any iPad running iPadOS 18 or later. Keystone is iPad only and is designed for landscape on 11 and 13 inch iPads. It does not run on iPhone or Mac. Video and large media libraries are happier on an iPad with more storage, but the console itself is light.

A Bluetooth presenter remote or keyboard works out of the box: Page Up and Page Down, arrows and space advance slides, B blacks out, L shows the logo, C clears. Cmd plus a number jumps to an item.

One iPad drives one output. A second iPad as a remote or follow console is not in this version. Tell us if you need it, since that is how the list gets ordered.